Return Policy
ROKA Novelty Shop Return Policy
Last updated: 01/06/2023
Thank you for shopping at ROKA Novelty Shop!
We understand people change their minds some times about some products, if this is the case for any of our products you purchased online in our website, we’ll be happy to refund your purchase as long as you meet the following criteria:
How to process a return/refund (if applicable)
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Shipping
Please do not send the product back to the manufacturer. It must be sent to the address indicated in the email sent to you.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about this Privacy Policy, please contact us at orders@rokanoveltyshop.com
Last updated: 01/06/2023
Thank you for shopping at ROKA Novelty Shop!
We understand people change their minds some times about some products, if this is the case for any of our products you purchased online in our website, we’ll be happy to refund your purchase as long as you meet the following criteria:
- The return period is 30 days after the date of purchase, if 30 days have passed since your purchase, the item won’t be eligible for a return/refund.
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Gifted items won’t qualify for a refund.
- Any stationary items, paper items (posters, cards) are not eligible for return/refund.
How to process a return/refund (if applicable)
- Send us and email to: orders@rokanoveltyshop.com with the information of the product you want to return
- Once you receive a response from us, make sure to ship the item (you’re responsible for shipping cost)
- Once we receive the returned item and inspected, we will notify you whether your item qualifies for a full or partial refund, or does not qualify.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Shipping
Please do not send the product back to the manufacturer. It must be sent to the address indicated in the email sent to you.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about this Privacy Policy, please contact us at orders@rokanoveltyshop.com